Frequently Asked Questions

What Is GlobalMart?

GlobalMart is Ghana’s largest and most reliable online shopping retailer, providing every day consumer products ranging from groceries, household supplies to electronic products. We achieve this by partnering with various supermarkets and department stores in the country by use of our online presence through which we receive various order request from our consumers which are processed and delivered directly to their homes and offices.

What Other Service Does GlobalMart Provide?

We provide SmartText and Email Services through our tracking departments on behalf of various institutions in the country.

What Are Your Working Hours?

Though our online store is opened for 24hrs for customers who would like to make orders at any time during the day, our office staff work from 9am to 6pm, Monday to Friday and on Saturday 9am to 2pm.

Where Do You Make Deliveries To?

We currently make deliveries in person to anywhere in Accra and Tema while deliveries are made by courier to other parts of the country.

How Long Do You Take To Process An Order For Delivery?

All orders are processed immediately they are received which typically takes less than an hour to complete.

How Long Do You Take To Make A Delivery To A Customer?

After processing an order, deliveries within Accra and Tema are made on the same day in person any time between 9am to 6pm, while those by currier outside Accra and Tema are also dispatched within 24 hours which are typically received between 1 to 3 days depending on your location within Ghana.

What Are The Ways To Shop On GlobalMart?

There are mainly two ways of shopping with us. You can either go online and fill your shopping cart with thousands of everyday products or you can call customer care to make your orders.

Is There An Advantage To Shopping Online And Shopping By A Telephone Call?

Yes. You can take advantage of lower online offers and delivery charges to save more money when you shop online and you can also shop after office hours and take advantage of an early delivery time within the day.

How Do I Pay For My Orders After Shopping?

You can either pay online with any mobile money wallets unto numbers provided  at checkout or you can pay cash on delivery which is more expensive.

Do You Accept Returns?

We do not accept returns unless the product delivered to you is not what you ordered or if by any chance the product has a physical defect. All products within this category should be reported immediately to the person on delivery on arrival.

If your question has not been answered you can kindly send us a mail, info@globalmartghana.com